Information We Collect
When you contact us, we collect the information you give us directly. This includes your name, phone number, email address, service address, and details about your gas line issue.
Like most websites, we also collect some information automatically. This includes your IP address, browser type, pages you visit on our site, and the time you spend there. We use this to understand how people find and use our site.
How We Use Information
We use your contact information to schedule appointments, send estimates, and keep you updated about your service. We may also call or text you to confirm details or follow up after a repair.
We use website data to improve our site, make it easier to find what you need, and see which services people are most interested in. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies to remember your preferences and to help us understand how visitors use the site. Cookies are small files stored on your device. You can turn off cookies in your browser settings, but some parts of the site may not work as well.
We may also use tracking pixels or similar tools to measure the effectiveness of our online ads. These tools do not collect your name or contact details.
Analytics and Third-Party Tools
We use third-party analytics services, such as Google Analytics, to help us see how people use our website. These services collect anonymous data about your visit, like the pages you view and how long you stay.
We may also use third-party tools for scheduling, customer reviews, or advertising. These companies have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, like scheduling software or payment processors. These providers are required to keep your information confidential.
We may also share information if required by law, to protect our rights or safety, or in connection with a business transfer.
Data Retention
We keep your personal information only as long as we need it to provide services, comply with legal requirements, and resolve any issues. When we no longer need it, we securely delete or destroy it.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. This includes using secure connections and limiting access to your data to only those who need it.
No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security. But we work hard to keep your information safe.
User Rights
You have the right to ask us what personal information we have about you, to request a copy, and to ask us to correct or delete it. You can also opt out of marketing communications at any time.
To exercise these rights, just contact us using the information below. We will respond within a reasonable timeframe.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this page periodically.